At a glance
| What it sells | Ausom-branded adult electric scooters (commuter, off-road and dual-motor models), plus replacement batteries, controllers, displays, chargers, brake calipers, helmets, protective pads and cable locks |
|---|---|
| Prices seen | Scooters $599 (Gosoul 2) to $1,489 (F1 Max), shown below higher compare-at prices; parts and accessories from $10 (brake caliper) and $13 (cable lock) to $369 (18Ah replacement battery) |
| Shipping | Free on e-scooters; parts and accessories free over $49. Processing 1-2 business days, then about 3-7 business days standard delivery. Ships to the continental US and most Canadian provinces only (not Hawaii, Alaska, Puerto Rico, Guam, military addresses, Nunavut or Prince Edward Island) |
| Returns | Within 14 days of receipt, in original packaging with all accessories and manuals; used items are not accepted unless broken or faulty. Email a return form to support@ausomstore.com first. Refund to the original payment method within 14 days of Ausom receiving the return |
| Return shipping | Paid by you for no-reason returns; paid by Ausom for manufacturing defects or transit damage. No handling fee within 14 days |
| Warranty | Advertised as a '2-Year Warranty', but that is the frame only: motor, controller, display, brakes and most parts 1 year; battery and charger 6 months; wheel 30 days; tires, tubes and grips 14 days. Water damage, crashes and modifications are excluded |
| Shipping damage | Report lost or damaged parcels to support within 48 hours of receipt with photos (the warranty page allows 14 days for shipping damage) |
| Contact | support@ausomstore.com, phone +1 708 669 0256, Monday-Friday 9:00 am-6:30 pm GMT+8; branch office listed in Leverkusen, Germany |
| Discount code | GOMEZ at checkout (affiliate code) |
Checked on Ausom's official pages on October 26, 2026. Policies change; confirm on the brand's site before you buy.
Scooters in the lineup (US-dollar store)
| Product | Listed specs | Price seen | |
|---|---|---|---|
 | Ausom Gosoul 2 Electric Scooter | 1100W peak single motor, 48V 13Ah (624Wh), up to 44 mi claimed, 28 mph, 61.5 lb, mechanical discs | $599 (compare at $729) |
 | Ausom K20 Pro (Laluz 2 Pro) Dual Motor E-Scooter | Dual motors 2800W peak, 48V 18Ah (864Wh), up to 56 mi claimed, 36 mph, 66.1 lb, IP54 | $729 (compare at $879) |
 | Ausom Gosoul 2 Pro Dual Motor E-Scooter | Dual motors 2800W peak, 48V 18Ah (864Wh), up to 56 mi claimed, 36 mph, 70.5 lb, adjustable suspension | $849 (compare at $999) |
 | Ausom L2 Max Dual Motor Electric Scooter | Dual motors 2688W peak, up to 56 mi claimed, 38 mph (15 mph US variant), 34% grade | $949 (compare at $1,049); Canada $1,069 |
 | Ausom DT2 Pro Electric Scooter | Dual motors, 52V 23.4Ah (1216.8Wh), up to 71 mi claimed, 40 mph, 74 lb, hydraulic discs | $1,149 (compare at $1,349) |
 | Ausom F1 Max Electric Scooter | Dual 1400W motors, 60V 20.8Ah (1248Wh), up to 62 mi claimed, 45 mph, 79.4 lb, hydraulic discs, 330 lb load | $1,489 (compare at $1,549) |
US-dollar prices from ausomstore.com, checked October 26, 2026. Sale prices change often, and the older L1 is listed as sold out and retired.
What we like, and what to watch
What we like
- Free, fast-quoted shipping. Scooters ship free, with 1-2 business days of processing and about 3-7 business days in transit to the continental US.
- Spare parts sold direct. The store lists replacement batteries, controllers, displays, chargers and brake calipers for its own models, from $10 up.
- Clear spec sheets. Product pages list battery capacity in Wh, max load, tire size and brake type, and state the test conditions behind range claims.
Watch out for
- The '2-Year Warranty' badge applies to the frame; the battery is covered for only 6 months and the motor and controller for 1 year.
- The return window is 14 days, used scooters are not accepted unless faulty, and you pay return shipping on a 60-80 lb box.
- Shipping covers only the continental US and most Canadian provinces; Hawaii, Alaska, Puerto Rico and military addresses are excluded.
- Range and speed figures are the brand's own claims under ideal test conditions, and support hours are listed in GMT+8.
Who should buy from Ausom
Ausom makes sense if you want a heavy, powerful dual-motor scooter at a mid-range price and live in the continental US or Canada. If you want long battery coverage, a light folding commuter or delivery outside that area, look elsewhere.
Ausom
Adult riders in the continental US or Canada who want a powerful single- or dual-motor scooter with suspension, free shipping and a brand that sells its own spare batteries and controllers.
Ausom FAQ
Is Ausom legit?
Ausom runs its own Shopify store with published shipping, refund and warranty pages, a support email and a US phone number, and sells replacement parts for its models. It does not state a founding year or headquarters, and support hours are in GMT+8. This review is based on its official pages, not hands-on testing.
How long does Ausom shipping take?
The shipping policy quotes 1-2 business days of processing plus about 3-7 business days of standard delivery. Scooters ship free; parts ship free over $49. Only the continental US and most Canadian provinces are served.
What is the Ausom return policy?
You can return within 14 days of receipt in original packaging with all accessories. You pay return shipping unless the item is defective or damaged in transit, and you must email a return form before sending anything back.
Does Ausom really have a 2-year warranty?
Only the frame gets 2 years. The motor and controller get 1 year, the battery and charger 6 months, and wear parts such as tires as little as 14 days, per the warranty page.
Is there an Ausom discount code?
GOMEZ is an affiliate code you can enter at checkout. Scooters are also usually listed below their compare-at prices.
How we researched this
We have not tested Ausom products hands-on. This review is based on the brand's official product, shipping, return and warranty pages, read on October 26, 2026. Specs and performance figures are the brand's own claims unless we say otherwise. Read our method.
Sources
- Ausom official store
- Ausom products feed
- Ausom refund policy
- Ausom shipping policy
- Ausom warranty page
- Ausom FAQs
- Ausom contact page
- Ausom about page
- Ausom Gosoul 2
- Ausom K20 Pro
- Ausom DT2 Pro
- Ausom F1 Max
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